Help & Support

How can we help?

Answers to common questions, and a direct line to us if you need it.

Get in touch

General support

Questions about the app, your subscription, sync, or anything else — we're happy to help.

support@racersense.com

Feature requests

Have an idea that would make RacerSense better? Drop it in the same inbox — we'd love to hear it.

support@racersense.com

Frequently asked questions

Where is my data stored?
By default, all your data — drivers, sessions, events, feedback, and setup notes — is stored locally on your device and nothing is sent to any server. If you subscribe to RacerSense Cloud, your data is also backed up to secure private cloud storage and synced across your devices. Only you can access it — see our privacy policy.
I upgraded to Pro but the app still shows Free
Go to Plans & Access in the app and tap Restore Purchases. This re-checks your purchase with the store and should unlock Pro immediately. If it still doesn't work, contact us at support@racersense.com and include which store you purchased from (Microsoft, Google Play, or App Store).
Can I use the app on multiple devices?
Yes. Install RacerSense on as many devices as you like, and with a RacerSense Cloud subscription your data syncs automatically between all of them — record on your phone at the track, review on your PC at home. One subscription covers all your devices: subscribe once, then just sign in with the same account everywhere.
How do I back up my data?
RacerSense Cloud backs your data up automatically — every sync stores your records securely in the cloud, and anything you delete can be restored from the Recently Deleted screen on any device. Without Cloud, your data lives only on your device, so we recommend Cloud for anything you can't afford to lose.
How do I cancel my Cloud subscription?
Subscriptions are managed by your platform store — cancel anytime via your Google Play, App Store, or Microsoft account subscription settings. Your data stays on your devices and remains fully usable; it just stops syncing. Your cloud copy is kept safe, so if you resubscribe later everything picks up where it left off.
The app crashed or I found a bug — what should I do?
We're sorry to hear that. Please email support@racersense.com with a description of what you were doing when it happened, which platform you're on (Windows, Android, iOS), and your app version number (found in Settings). We'll investigate and get back to you as quickly as possible.
Can I get a refund?
Refunds are handled by the store you purchased from. Please contact the relevant platform directly:

Microsoft Store — refunds within 14 days via account.microsoft.com
Google Play — refunds within 48 hours via play.google.com
Apple App Store — refunds via reportaproblem.apple.com
What platforms is RacerSense available on?
RacerSense is available now on Windows (Microsoft Store), Android (Google Play), and iPhone & iPad (App Store). RacerSense Cloud keeps your data in sync across all of them.

Available on

Windows

Available now on the Microsoft Store.

Android

Available now on Google Play.

iPhone & iPad

Available now on the App Store.